Effective Date: 21/8/2026
Last Updated: 21/8/2026
1. Introduction
Gensys Security Solutions respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you:
- visit our website at gensys-security.co.za
- create an account;
- purchase products or services from us;
- subscribe to our newsletter or marketing communications;
- contact us;
- interact with us through social media or other online platforms; or
- otherwise provide personal information to us.
We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 ("POPIA"), where applicable.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
The responsible party for your personal information is:
Business Name: Gensys Security Solutions
Physical Address: Bergvliet, Western Cap South Africa
Email: info@gensys-security.co.za
Telephone: +27 83 236 5391
Website: https://gensys-security.co.za
For privacy-related questions or requests, please contact us using the details above.
3. Personal Information We Collect
Depending on how you interact with our website, we may collect the following information:
3.1 Information you provide directly
This may include:
- full name;
- delivery and billing address;
- email address;
- telephone or mobile number;
- account username and password;
- order and transaction information;
- product preferences;
- information provided when contacting customer support;
- information provided when completing forms or surveys; and
- any other information you voluntarily provide.
3.2 Payment information
Payments may be processed through third-party payment service providers.
We do not store complete credit or debit card details on our own systems. Payment information may be securely processed by our payment service providers in accordance with their own privacy and security policies.
3.3 Automatically collected information
When you use our website, we may automatically collect certain technical information, including:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- referring website;
- approximate location;
- date and time of visits;
- website activity; and
- information collected through cookies and similar technologies.
4. How We Collect Personal Information
We may collect personal information when you:
- register for an account;
- place an order;
- make a payment;
- request delivery;
- subscribe to marketing communications;
- contact us;
- submit an enquiry;
- participate in a competition or promotion;
- complete a survey;
- interact with our website;
- use our mobile or online services; or
- otherwise voluntarily provide information to us.
We may also receive information from third parties where permitted by law, such as payment processors, delivery companies, fraud-prevention services and technology providers.
5. Why We Use Your Personal Information
We may process your personal information for purposes including:
- processing and fulfilling orders;
- processing payments;
- delivering products;
- providing customer support;
- managing customer accounts;
- communicating with you about your orders;
- responding to enquiries;
- processing returns, refunds and exchanges;
- preventing fraud and unauthorised transactions;
- maintaining and improving our website;
- understanding customer preferences and website usage;
- complying with legal and regulatory obligations;
- keeping appropriate business and transaction records;
- sending marketing communications where permitted by law;
- administering promotions and competitions;
- protecting our rights and property; and
- other purposes reasonably related to operating our business.
We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by law.
6. Lawful Processing of Personal Information
Where POPIA applies, we will process personal information in accordance with the conditions for lawful processing.
Depending on the circumstances, processing may be necessary because:
- you have consented to the processing;
- processing is necessary to perform a contract with you;
- processing is required by law;
- processing is necessary to protect a legitimate interest;
- processing is necessary to protect your legitimate interests; or
- another lawful basis recognised by applicable law applies.
Where consent is required, you may withdraw your consent subject to applicable legal and contractual limitations.
7. Marketing Communications
We may send you promotional communications where permitted by applicable law.
These communications may include information about:
- products;
- special offers;
- discounts;
- promotions;
- new products;
- services; and
- other information that may be relevant to you.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us at:
Email: info@gensys-security.co.za
Unsubscribing from marketing communications will not prevent us from sending you essential transactional communications, such as order confirmations, delivery updates, payment notifications or account-related messages.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small text files stored on your device that help websites function and provide information about how visitors use the website.
We may use cookies to:
- keep items in your shopping cart;
- remember your preferences;
- maintain login sessions;
- improve website performance;
- understand website usage;
- analyse traffic;
- provide relevant content;
- improve security; and
- support advertising and marketing activities, where applicable.
You can generally change your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality of our website.
Where required by law, we will obtain appropriate consent for the use of non-essential cookies.
9. Third-Party Service Providers
We may use trusted third-party service providers to help us operate our business and website.
These providers may include:
- payment processors;
- banks and financial institutions;
- courier and delivery companies;
- website hosting providers;
- cloud service providers;
- email and communication providers;
- customer support platforms;
- analytics providers;
- fraud-prevention services;
- accounting and administration providers; and
- marketing service providers.
We only provide third parties with personal information that is reasonably necessary for them to perform the services they provide to us, subject to applicable legal requirements.
Where required, we will take reasonable steps to ensure that third-party operators process personal information appropriately and securely.
10. Disclosure of Personal Information
We may disclose your personal information where reasonably necessary for the purposes described in this Privacy Policy.
This may include disclosure to:
- employees and authorised representatives;
- payment service providers;
- courier and logistics companies;
- website and hosting providers;
- technology providers;
- professional advisers;
- insurers;
- auditors;
- government authorities or regulators where legally required; and
- other service providers where reasonably necessary to operate our business.
We will not sell your personal information to third parties.
11. Cross-Border Transfers
Some of our service providers may process or store personal information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is conducted in accordance with applicable data protection laws, including POPIA where applicable.
This may include ensuring that the recipient is subject to appropriate privacy protections, contractual safeguards or another lawful basis for the transfer.
12. Security of Personal Information
We take reasonable technical and organisational measures to protect personal information against:
- loss;
- misuse;
- unauthorised access;
- unauthorised disclosure;
- alteration;
- destruction; and
- other unlawful processing.
Security measures may include access controls, passwords, encryption, secure hosting, monitoring and other appropriate safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and should notify us immediately if you believe that your account has been accessed without authorisation.
13. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Retention periods may depend on:
- the nature of the information;
- the purpose for which it was collected;
- our legal and regulatory obligations;
- accounting and tax requirements;
- dispute resolution;
- fraud prevention; and
- legitimate business requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
14. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- request access to personal information we hold about you;
- request correction or updating of inaccurate information;
- request deletion of personal information where legally appropriate;
- object to certain processing;
- withdraw consent where processing is based on consent;
- object to direct marketing;
- request information regarding how your personal information is processed; and
- lodge a complaint with the relevant South African regulator.
Certain rights may be subject to legal limitations or exceptions.
To exercise your rights, contact us at:
Email: info@gensys-security.co.za
We may need to verify your identity before processing certain requests.
15. Access to Information
Requests for access to records or information held by [BUSINESS NAME] may also be dealt with in accordance with the Promotion of Access to Information Act 2 of 2000 ("PAIA"), where applicable.
Our PAIA Manual can be obtained from:
PAIA
or by contacting:
paia@gensys-security.co.za
16. Children's Personal Information
Our website is not intended to knowingly collect personal information from children without the consent or involvement of a parent or legal guardian where such consent is required by law.
If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.
17. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information to it.
18. Direct Marketing and Electronic Communications
Where applicable, we may communicate with customers electronically in accordance with applicable South African legislation.
You may opt out of promotional communications at any time using the unsubscribe mechanism provided or by contacting us.
Transactional and service-related communications may still be sent where necessary to fulfil an order, provide a service, maintain an account or comply with legal obligations.
19. Accuracy of Personal Information
We aim to keep personal information accurate, complete and up to date.
You can help us by notifying us when your personal information changes.
If you identify inaccurate information held by us, you may request that we correct or update it.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made to reflect:
- changes in our business;
- changes to our website;
- changes to technology;
- changes to applicable laws or regulations; or
- changes to our privacy practices.
The updated version will be published on our website with the revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically.
21. Complaints
If you believe that we have processed your personal information unlawfully or have not adequately addressed your privacy concerns, please contact us first so that we can attempt to resolve the matter.
Privacy Contact:
Tony Askew / Managing Director
Email: info@gensys-security.co.za
You may also have the right to lodge a complaint with the Information Regulator of South Africa.
Information about the Information Regulator and its complaint process can be found on its official website.
22. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we process personal information, please contact us:
Gensys Security Solutions (Pty) Ltd
Physical Address: Childrens Way Bergvliet, Cape Town
Email: info@gensys-security.co.za
Website: https://gensys-security.co.za
Privacy Officer / Information Officer: Managing Director
23. Acceptance
By using our website, you acknowledge that you have had an opportunity to review this Privacy Policy.
Where applicable, we will obtain any consent required by law before processing personal information for purposes that require consent.
Effective Date: 07/09/2026
Last Updated: 07/09/2026